Online Banking

How do I make a deposit, or receive payments, into my account?

Find the wire and ACH deposit instructions at https://my.medicibank.us/accounts

What is a SWIFT number?

A SWIFT number is a digital address within a directory that many banks use to easily find and route payments between banks. 

What is an IBAN number?

IBAN is short for "International Bank Account Number" and is the number attached to all bank accounts in the European Union. 

What is a BIC Code?

BIC is short for "Bank Identification Code" and is also known as the "SWIFT number".

How do I pay people or companies from my account?

Your receivers can be paid either by wire transfer, ACH or, if they have an account with Medici Bank, via internal transfer. 

Can I send wire transfers?

Yes, you can process outbound wires and receive inbound wires, both domestically (USA) and internationally. Wires are processed based on your instructions via the online banking portal.

What information do I need to send money to a non-US Account?

To send a payment to a Non-Us account (international) please ask your vendor/recipient for the following information:

• Intermediary US Financial Institution, if any

• Beneficiary Bank BIC/Swift Code

• Beneficiary Bank name and address

• Beneficiary/Recipient's name and address

• Beneficiary/Recipient's account number

How do I send a wire transfer to recipients located in the US

1. Log in to your account online

2. Confirm balance availability

3. Go to Send Money tab

4. Select Add recipient

5. Select the Type of Account (Personal or Business)

6. Click "In the USA" in the Recipient Location

7. Create the recipient bank details: Bank name, ABA/Routing number and bank address

8. Create beneficiary customer details: Name, Account number and customer address

9. Save template for future payments to this customer

10. Open My Recipients tab and select the customer template you will send funds to

11. Click on External account, add amount of payment and purpose of payment in the respective fields

12. Click send money

13. Type your OLB account password and 2FA code and click 'submit

How do I send an international wire transfer?

1. Confirm balance availability

2. Click "Send Money" in the left navigation column

3. Select "Add recipient"

4. Select the Type of Account (Personal or Business)

5. Select the Recipient Location (In the USA or Outside the USA)

6. Input the recipient bank and account details

7. Save recipient for future payments

8. Click "My Recipients" tab and select the customer template to send funds

9. Input the amount of payment

10. Click on "External account"

11. Input your account password and 2FA code and click 'submit'

What if the intended recipient says that they never received the funds?

Please allow at least 3 business days for funds to be received by the beneficiary. If the recipient has not received the funds by then, log in to your account and open a Support Ticket  (click "Get Help" in the drop-down menu below your profile icon) and we will investigate.

What does "cut-off time" mean?

Cut-off is the time of day the bank processes the last batch of transactions. All transactions submitted after the cut-off time will be processed the following business day. 

Can I send money via ACH?

Yes, ACH processing is available for domestic (US) payments. Please allow 2-3 days for ACH payments to reach the recipient as they are typically slower than wires. 

Can I fund my account with an ACH transaction?

Yes, ACH processing is available for domestic (US) deposits. Please allow 2-3 days for ACH payments to be credited to your account as they are typically slower than wires. 

Can I deposit cash?

No, we do not support cash deposits or withdrawals.

Do you have debit cards?

Not yet; we are working on adding them and expect to offer debit cards in late 2026. Generally, we will only be able to issuer to clients in the US and LatAm markets.

Do you support checks?

No, we do not support check payments nor check deposits. 

I forgot the username and password, what can I do?

Recover Username:

1. Click Forgot username- You will be instructed to type the email address associated with your account.

2. Click Start username recovery process. Username will be sent to your email.

Reset Password:

1. Click Forgot password- You will be instructed to type the username

2. Once username is entered click Start password reset

3. An email will be sent to the email address associated with your account.

4. Open email and follow instructions to reset password.

How do I add users to my business account?

To add users, log in to your account and go your account Profile and select 'Add User'. Input the new User's email address and we will email them a link to join the account. They will need to go through our identification process.